We do not provide refunds for products that are shipped to the customer. We will exchange the product using the following criteria’s:
- Our Quality Assurance Team will work with Sales and investigate the issue and determine the outcome
- In all cases of the product being physically “brittle” it will be replaced
- The Customer Has 24 hours of receiving the product to contact TOFL to make us aware of the issue.
- The Customers must provide Video evidence and other information requested by the Committee
- Packages determined to be tampered with will not be Refunded or Replaced